Return & Refund Policy

Last updated: September 3, 2026

All sales are final. Due to the nature of the products sold by Zapreme, including cannabis, hemp-derived, cannabinoid, vape, edible, flower, pre-roll, concentrate, and other consumable or regulated products, we do not accept returns or exchanges.

1. No Returns or Exchanges

Zapreme does not accept product returns or exchanges for buyer's remorse, change of mind, taste or preference, expected effects, ordering the wrong product, or any other reason not caused by a confirmed Zapreme or fulfillment error.

This no-return policy applies whether a product is opened or unopened, except where applicable law requires otherwise.

2. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item, is missing an item, or includes a product that is confirmed defective, contact us within 7 days of delivery at zapremeshop@gmail.com.

Please include your order number and clear photographs or video showing the issue. We may request additional information, including photographs of the packaging, shipping label, product, or device.

If Zapreme confirms the issue, we may, at our discretion and subject to applicable law, provide a replacement, store credit, partial refund, or full refund. Customers generally will not be required to physically return regulated or consumable products unless Zapreme specifically provides lawful return instructions.

3. Defective Devices

For vape devices or other hardware that appears defective, contact us within 7 days of delivery with your order number and reasonable photo or video evidence of the defect.

Confirmed defects may be resolved through replacement, store credit, or refund at Zapreme's discretion. Damage caused by misuse, improper storage, accidental damage, modification, or normal wear is not considered a product defect.

4. Shipping Damage

Shipping damage must be reported within 7 days of delivery. Keep all packaging, shipping cartons, labels, and damaged materials until the claim has been reviewed.

Zapreme may require evidence for carrier or fulfillment claims before approving a remedy.

5. Order Cancellations

If you need to cancel an order, contact Zapreme immediately. Cancellation is not guaranteed.

Once an order has entered processing, fulfillment, packing, or shipping, it may no longer be eligible for cancellation. If an approved cancellation occurs before fulfillment, any eligible refund will generally be issued to the original payment method.

6. Age and Legal Compliance

Orders may be canceled when age, identity, destination eligibility, or legal compliance cannot be verified.

Customers are responsible for ensuring that they are legally permitted to purchase, receive, possess, and use the products ordered. Zapreme does not provide refunds for orders that cannot be completed because a customer provides inaccurate information, fails age or identity verification, or requests shipment to a location where the product is prohibited, except where required by law or where Zapreme determines otherwise before fulfillment.

7. Refused, Unclaimed, or Undeliverable Packages

Packages refused by the customer, left unclaimed, returned due to an incorrect or incomplete address supplied by the customer, or otherwise deemed undeliverable for reasons outside Zapreme's control are not automatically eligible for refund.

If a refund is approved after a package is returned and reviewed, original shipping costs, carrier return fees, and other non-recoverable charges may be deducted where permitted by law.

8. Refund Processing

When Zapreme approves a refund, it will generally be issued to the original payment method where possible. After a refund is issued, banks and payment processors may require additional time to post the funds to your account.

Shipping charges, delivery fees, and similar charges are generally non-refundable unless the issue resulted from a confirmed Zapreme error or applicable law requires otherwise.

9. Chargebacks

If you believe there is a problem with an order or charge, please contact us first so we have an opportunity to review and resolve the issue.

Fraudulent, abusive, or knowingly false chargebacks may result in account restrictions, canceled orders, or other appropriate action consistent with applicable law and payment-network rules.

10. Contact

For damaged, defective, incorrect, missing, or canceled-order questions, contact zapremeshop@gmail.com.