Shipping Policy
Last updated: September 3, 2026
This Shipping Policy explains how Zapreme processes and ships orders. Because some products sold by Zapreme are age-restricted, hemp-derived, cannabinoid, cannabis-related, or otherwise regulated, shipping availability may depend on the product, destination, age-verification requirements, carrier rules, and applicable law.
1. Order Processing
Orders placed before 2:00 PM local time generally ship the same business day or the next business day. Orders placed on weekends or holidays generally ship the next business day.
Processing times are estimates and may be extended because of order volume, inventory availability, fraud screening, age or identity verification, weather, carrier disruptions, compliance review, or other circumstances outside Zapreme's reasonable control.
2. Shipping Rates
- Free shipping is available on qualifying orders over $75.
- Orders below $75 are charged the applicable ground-shipping rate shown at checkout.
The shipping method, cost, and any available delivery estimate displayed at checkout apply to that order. Certain products or destinations may have additional restrictions or may not qualify for every shipping method.
3. Discreet Packaging
Orders are shipped in plain, unmarked, discreet packaging. Product names and Zapreme branding are not displayed on the outside of the package.
4. Age Verification and Adult Signature
You must be at least 21 years old to purchase age-restricted products from Zapreme. Some orders may require age or identity verification before shipment and/or an adult signature from a person age 21 or older at delivery.
If a required adult signature cannot be obtained, the carrier may attempt redelivery, hold the shipment for pickup, or return it according to the carrier's procedures. Customers are responsible for being available to satisfy any legally required age or signature verification.
5. Where We Ship
Zapreme ships only to destinations where the products in an order may lawfully be sold, shipped, delivered, received, and possessed. Product availability does not mean that a product is legal in every state, county, city, or locality.
We currently do not ship hemp-derived THCa products to:
Alaska · Arkansas · Delaware · Hawaii · Idaho · Iowa · Kansas · New Hampshire · North Dakota · Rhode Island · South Dakota · Tennessee
Laws and regulations may change, and additional product-specific or local restrictions may apply. Zapreme reserves the right to restrict destinations, remove products from an order, request additional verification, or cancel an order when shipment would violate or reasonably appear to violate applicable law or carrier requirements.
If an order is canceled before fulfillment because Zapreme cannot legally ship it to the destination provided, any eligible amount already collected for the canceled items will be refunded in accordance with applicable law and our Return & Refund Policy.
If you are unsure whether we can ship a particular product to your location, contact us before ordering.
6. Customer Responsibility for Shipping Information
You are responsible for providing a complete and accurate shipping address, contact information, and any information needed for age or identity verification.
Zapreme is not responsible for delays, delivery failures, or additional carrier charges caused by an incorrect, incomplete, or outdated address supplied by the customer. If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed once an order has entered fulfillment.
7. Tracking
When tracking information is available, it will be provided after the order ships. Tracking updates are supplied by the carrier and may take time to appear or update.
A carrier's estimated delivery date is an estimate, not a guarantee. Zapreme is not responsible for carrier delays caused by weather, transportation disruptions, peak-season volume, government action, natural disasters, or other circumstances outside our reasonable control.
8. Lost, Missing, or Damaged Shipments
If your tracking shows delivered but you cannot locate the package, or if your shipment arrives damaged, contact zapremeshop@gmail.com within 7 days.
Please include your order number and, when applicable, photographs of the package, shipping label, packaging materials, and damaged product. We may require this information to investigate with the carrier or fulfillment provider.
Confirmed shipping or fulfillment issues may be resolved by replacement, store credit, partial refund, or full refund at Zapreme's discretion and subject to applicable law and our Return & Refund Policy.
9. Refused, Unclaimed, and Undeliverable Packages
Packages that are refused, left unclaimed, returned because of an incorrect or incomplete customer-provided address, or otherwise deemed undeliverable for reasons outside Zapreme's control are not automatically eligible for refund or reshipment.
Any available remedy will be determined after the shipment is returned and reviewed. Shipping charges, carrier return fees, and other non-recoverable costs may be deducted from an otherwise eligible refund where permitted by law.
10. Shipping and Our No-Returns Policy
Shipping a product does not change Zapreme's all sales final / no returns or exchanges policy for regulated and consumable products. Legitimate damaged, defective, incorrect, or missing-order claims are handled under our Return & Refund Policy.
11. Changes to This Policy
Zapreme may update this Shipping Policy as shipping services, carrier requirements, laws, product availability, or operational practices change. The “Last updated” date above shows when this policy was most recently revised.
12. Contact
For shipping questions, delivery issues, or questions about destination eligibility, contact zapremeshop@gmail.com.